Time Frame for Returns:

Customers have 30 days from the date of purchase to initiate a return.

Return and Exchange Procedure:

1. Initiating a Return/Exchange: Contact us by email at info@reliefetc.com or through the "Contact Us" form on our website.
2. Approval Process: We will review return requests upon receipt and provide further instructions if the return is approved.
3. Shipping the Product Back: Approved returns should be sent to: ETC 4624 South Holladay Blvd, Suite 3 Holladay, Utah 84117
4. Processing Time: Once we receive the returned item, we will process the return or exchange within 1 week.

Return Shipping Costs:

Customers are responsible for the cost of shipping items back to us. We recommend using a trackable shipping service or purchasing shipping insurance.

Non-Returnable Items:

Certain items may not be eligible for return, including:
● Sale items: These sales are final and cannot be returned.
● Opened items: These sales are final and cannot be returned.

Refunds, Exchanges, and Store Credit:

● Refunds: We offer full refunds for items that meet our return criteria.
● Exchanges: Customers can request an exchange for another product of equal value.
● Store Credit: Store credit equivalent to the returned item's value is also available.

Contact for Questions:

If you have any questions regarding our return policy or need help with a return, please reach out to our customer support team. We are here to assist and ensure a smooth return process